Refund policy

Refund Policy

Not happy with your purchase? You have 30 days from delivery to return it for a full refund. This page explains how returns and refunds work, and sets out the terms of our 12-month Limited Warranty.

GetEasyBird.com currently sells to customers in the United States only.

1. 30-day returns

Return window. You can request a return within 30 days of the date your order was delivered.

Holiday returns. Orders placed between November 1 and December 24 can be returned until January 31 of the following year, so gifts can be returned after the holidays.

Condition. You are welcome to set up and try your Easy Bird One. To be eligible for a return, it must be complete, with all parts and accessories, and free from damage beyond normal installation and use. Please include the original packaging if you still have it. You will need your order number or proof of purchase.

How to start a return. Email info@geteasybird.com with your order number. We will reply within 2 business days with return instructions, including where to send your package. Please do not send items back without contacting us first, as we cannot process returns sent to an address we did not provide.

Return shipping. Return shipping costs are the responsibility of the customer, except where the item is defective, was damaged in transit, or we sent the wrong item. In those cases, see section 3.

Restocking fees. We do not charge a restocking fee.

Gifts. If you received your Easy Bird One as a gift, contact us with the purchaser's name or order number. Refunds for returned gifts are issued to the original payment method.

2. Refunds

Refund timing. Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we approved your refund, please contact us.

Cancelling before dispatch. You can cancel your order at no cost at any point before it is dispatched. Contact us as soon as possible and we will cancel and refund you in full.

Delayed orders. If we cannot dispatch your order within the time stated in our Shipping Policy, you may cancel for a full refund. See the Shipping Policy for details.

3. Damaged, defective or wrong items

Please check your order when it arrives. If your order arrives damaged, does not work, or is not the item you ordered, email us within 14 days of delivery with photos of the package and the product. We will send a replacement or refund you in full, at no cost to you. In most cases you will not need to send the item back.

Defects that appear after 14 days are covered by our 12-month Limited Warranty in section 5.

4. Items we cannot accept back

We cannot accept returns of items that:

  • Are missing parts, mounting hardware or accessories
  • Have been damaged by accidents, misuse, modification or an attempted repair
  • Were purchased from anyone other than geteasybird.com

This does not limit your rights where the product is faulty. See sections 3 and 5.

5. Limited Warranty

Warrantor. This Limited Warranty is provided by CXO studio, trading as GetEasyBird.com (KVK: 96261838), Bercylaan 543, 1031 KP Amsterdam, Netherlands. Email: info@geteasybird.com.

Who is covered. This warranty covers the original purchaser of an Easy Bird One bought from geteasybird.com, and anyone who received it from the original purchaser as a gift.

What is covered and for how long. We warrant that the Easy Bird One, including the camera, battery, solar roof, feeder housing and included accessories, will be free from defects in materials and workmanship under normal use for 12 months from the date of delivery.

What we will do. If your product develops a covered defect during the warranty period, we will, at our option, send you a replacement or refund the price you paid. We cover all shipping costs for replacements. In most cases you will not need to send the defective product back. If we ask for it, we will provide a prepaid return label.

What is not covered. This warranty does not cover:

  • Damage caused by accidents, drops, misuse, or installation contrary to the included instructions
  • Damage caused by animals, including chewing or clawing
  • Damage caused by submersion in water or exposure beyond the product's IP66 weather rating
  • Products that have been opened, modified or repaired by anyone other than us
  • Cosmetic wear, such as scratches, fading or weathering, that does not affect how the product works
  • The gradual loss of battery capacity that occurs with normal use of any rechargeable battery
  • The performance of your Wi-Fi network, your phone, or third-party apps and services, including the Cam720 app and any optional cloud plan
  • Products purchased from anyone other than geteasybird.com

How to make a claim.

  1. Email info@geteasybird.com within the warranty period with your order number, or the purchaser's name if you received the product as a gift.
  2. Describe the problem and include a photo or short video showing it.
  3. We will reply within 2 business days. If the defect is covered, we will confirm your replacement or refund.

Limitation of implied warranties. Any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the 12-month period of this Limited Warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Exclusion of incidental and consequential damages. We are not liable for incidental or consequential damages arising from the use of, or inability to use, the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Your legal rights. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty is in addition to, and does not replace, the 30-day return policy in section 1.

6. Your rights under state law

The terms on this page are in addition to the consumer protection rights given by the law of your state. Nothing here removes those rights.

7. Contact

Email: info@geteasybird.com
Business address: Bercylaan 543, 1031 KP Amsterdam, Netherlands
Entity: CXO studio (KVK: 96261838, VAT: NL005198423B82), trading as GetEasyBird.com